Services
Customer Support Services
Our customer support team is 24/7 committed to ensuring customer satisfaction by addressing your inquiries, resolving issues, and offering proactive solutions in a timely and effective manner.
Account Management
Our Account Management team is dedicated to the success of our strategic accounts. Our individual contributors take charge of fostering customer success, ensuring the alignment of engineering services with contract commitments, and addressing significant escalations to enhance the customer experience.
We believe in keeping the conversation ongoing, which is why we conduct Quarterly Business Reviews to stay in sync with our clients. With our team serving as the primary touchpoint for key stakeholders on the customer’s side, their exceptional performance often becomes a driving force for renewals and potential upsells.
We pride ourselves on building strong relationships and delivering results that propel both our clients and our company forward
IT Help Desk and User Support
Our IT Help Desk and User Support services are tailored for high-tier customers, offering dedicated assistance for incidents, root cause analysis, and Problem Management recommendations, providing 24/7 service. As the frontline of customer service, we support both internal users and external accounts.
Our Escalation Support Specialists work behind the scenes to handle non-business-impacting escalations, collaborating with engineering to prioritize and resolve critical issues. We’re committed to delivering swift solutions and ensuring client satisfaction.
Asset Management
Our dedicated team oversees the maintenance of our clients’ installed bases, offering comprehensive reporting capabilities for both hardware and software acquisitions. We provide indispensable assistance to stakeholders throughout the support contract renewal process and on a day-to-day basis. Our Asset Managers play a pivotal role in guiding informed decisions regarding new hardware and software acquisitions.
Passive Infrastructure Implementation
A dedicated team Handling your Iinfrastructure passive implementation, ensuring following the kingdom standards and best practices in the field.